Support
Contact
Email holdingpointhk@gmail.com.
To help us find the problem, please include:
- the app version;
- your phone model and system version;
- what happened, and what you expected.
The easiest way is to use Contact support in Settings, or Report a problem with this page at the bottom of a guide, question or fact page. Each opens an email with the app name and version already in the subject; Report a problem with this page also adds the page. Please do not put passwords, ID numbers or payment details in your email. We use your email only to reply and to look into your problem or request, and we keep refund emails with our business records. The privacy policy explains how we store your email, how long we keep it and how to ask us to delete it: see If you email support.
Frequently asked questions
What is free, and what does the Full Version add?
Holding Point is free to download. Free: Today and every stage guide in full, including Programme at a glance, Am I eligible? and English requirements; the glossary; the online tests guide; My stories and My practice; and a sample of most practice: five interview questions with sample answers, recording and self-review, the ICAO, group exercise and flight-planning guides with the first ICAO speaking exercise, the first group exercise brief and the first flight-planning case, every drill's Learn mode with one timed Short set each, one quiz set in each topic, two articles and one fleet card.
The Full Version is a one-time in-app purchase, with no subscription. It adds every interview question, the mock interviews and the technical ladders, the other ICAO exercises, briefs and cases, unlimited timed drills, every quiz set and quiz Review, every article, fleet card and current-affairs piece, and AI feedback (ages 18 and over). Tap any locked item to see the Full Version screen, which shows the price.
How do I get a refund?
Holding Point is free to download; the Full Version is bought through Apple or Google. How to ask for a refund of the Full Version:
- Apple: sign in at reportaproblem.apple.com with the Apple Account you used to buy the Full Version, choose I'd like to > Request a refund, choose a reason, then choose Holding Point Full Version and submit. Apple decides each request; the developer cannot refund App Store purchases.
- Google Play: within 48 hours of buying, request a refund on Google Play (Request a refund on Google Play). After 48 hours, Google asks you to contact the developer: email holdingpointhk@gmail.com with your Google Play order number (it starts with GPA.).
After a refund, the Full Version locks again the next time the app checks with Apple or Google. Your recordings, notes, stories and application record stay on your phone.
How do I restore the app on a new phone?
Download Holding Point again with the same Apple Account (App Store) or Google Account (Google Play) that bought the Full Version. The Full Version should come back by itself; if it does not, tap Restore purchases in Settings or on the Full Version screen. The Full Version belongs to the Apple Account or Google Account that bought it and is not shared with family members.
Downloading the app again does not by itself bring back your practice data. It comes back only from a backup of your old phone, or a phone-to-phone transfer, that includes the app's data. On Android, a Google backup can restore it when the app installs.
On Android, Google's automatic backup skips an app whose data is over 25 MB, so with many recordings none of the app's data may be backed up.
What is AI feedback?
In the Full Version, you can speak or type an answer to an interview question and get practice feedback written by AI on that one answer. It is practice, not an assessment, and it does not predict any result. The AI can be wrong: treat its points as suggestions. When you speak, your phone's speech recogniser turns your answer into text, which you can check and edit. The app does not send your voice to us; of your answer, only the text you check is sent. AI feedback needs an internet connection.
- Age: AI feedback is for people aged 18 and over. The app asks you to confirm your age, then asks for your consent before your first answer is sent.
- Limits: 20 answers a day for each purchase, shared by the phones that use the same Apple Account or Google Account. There are also daily and monthly limits for all users together; when one is reached, AI feedback pauses until the next day or the next month.
- Turning it off: turn off AI feedback in Settings. This withdraws your consent, and the app asks again before anything else is sent.
- A problem with the feedback: use Report a problem with this feedback, which appears with every piece of AI feedback.
What is sent, who receives it and how long it is kept: see AI feedback in the privacy policy.
Which languages does the app use?
The app is in English.
How do I delete my data?
In the app, open Settings (the gear button on Today) and use Delete all recordings or Reset all data. Both ask you to confirm first. Uninstalling the app also deletes its data from your phone. A report you sent with Report a problem with this feedback is kept on our server for 30 days, then deleted automatically. Details are in the privacy policy.
Is Holding Point connected to Cathay Pacific?
No. Holding Point is an independent practice app. Its questions, sample answers, drills and quizzes are written for the app; none is copied from Cathay Pacific, a test provider or another app. Every fact in the app carries a label that shows where it comes from; each section says once that its tests, sample answers and unlabelled lines are practice written for the app; and Settings has a Sources & What's new page that lists the sources. Check Cathay's careers site for current requirements.
Can the app promise that I will be selected?
No. Practice scores and AI feedback are only about your practice in the app. They do not predict your result in Cathay's tests, and using the app cannot promise selection.
Privacy: see the privacy policy.
支援
聯絡我們
請電郵至 holdingpointhk@gmail.com。
為方便我們找出問題，請寫明：
- 本 app 的版本；
- 手機型號和系統版本；
- 發生了甚麼事，以及你原本預期的結果。
最簡單的做法，是在設定內使用 Contact support，或在指南頁、題目頁或事實資料頁底部使用 Report a problem with this page。兩者都會開啟一封電郵，主旨已列明 app 名稱和版本；Report a problem with this page 亦會列明該頁面。請不要在電郵內寫上密碼、身份證號碼或付款資料。我們只會用你的電郵回覆你，以及跟進你的問題或要求；退款電郵亦會與業務紀錄一併保存。電郵如何存放、保留多久及如何要求刪除，請見私隱政策的「如果你以電郵聯絡我們」。
常見問題
哪些內容免費？完整版多了甚麼？
Holding Point 可免費下載。免費內容包括：Today 和所有階段指南的全部內容（包括 Programme at a glance、Am I eligible? 和 English requirements）、詞彙表、網上測試指南、My stories 和 My practice，以及大部分練習的樣本：五條面試題（附範例答案、錄音和自我檢討）、ICAO、小組討論和飛行計劃的指南，以及第一個 ICAO 說話練習、第一個小組討論 brief 和第一個飛行計劃案例、每個能力測試練習的 Learn mode 加一次計時 Short set、每個題庫的一套測驗、兩篇文章和一張機隊資料卡（fleet card）。
完整版是一次性的 app 內購買，沒有訂閱。完整版加入所有面試題、模擬面試和 technical ladders、其餘的 ICAO 練習、brief 和飛行計劃案例、不限次數的計時能力測試練習、所有測驗和測驗的 Review、所有文章、機隊資料卡和時事文章，以及 AI 回饋（只限 18 歲或以上）。按任何鎖住的項目，即會顯示完整版畫面，畫面上列明價錢。
如何申請退款？
Holding Point 可免費下載；完整版透過 Apple 或 Google 購買。完整版的退款方法如下：
- Apple：用購買時的 Apple 帳户登入 reportaproblem.apple.com，選擇「我想」>「要求退款」，選擇原因，再選擇 Holding Point Full Version（或 Holding Point 完整版）並提交。每項申請由 Apple 決定，開發者無法為 App Store 的購買項目退款。
- Google Play：購買後 48 小時內，可在 Google Play 申請退款（在 Google Play 申請退款）。超過 48 小時，Google 會請你聯絡開發者：請電郵至 holdingpointhk@gmail.com，並附上 Google Play 訂單編號（以 GPA. 開頭）。
退款後，本 app 下次向 Apple 或 Google 查詢時，完整版會重新鎖上。你的錄音、筆記、經歷故事和申請紀錄會保留在你的手機上。
換了新手機，如何還原 app？
用購買完整版時的同一個 Apple 帳户（App Store）或 Google 帳戶（Google Play）重新下載 Holding Point。完整版應會自動恢復；如沒有，請在設定或完整版畫面按 Restore purchases。完整版屬於購買時所用的 Apple 帳户或 Google 帳戶，不會與家人共享。
重新下載本 app 本身不會帶回你的練習資料。只有當舊手機的備份或手機之間的資料轉移包括本 app 的資料，練習資料才會轉移到新手機；在 Android 上，Google 備份可在安裝本 app 時還原資料。
在 Android 上，如本 app 的資料超過 25 MB，Google 的自動備份會略過本 app，所以錄音較多時，本 app 的資料可能完全沒有備份。
甚麼是 AI 回饋？
在完整版內，你可以說出或輸入一個面試答案，取得 AI 就該答案撰寫的練習回饋。回饋只是練習，並非評核，亦不預測任何結果。AI 可能有錯，請把它的意見當作建議。說出答案時，手機的語音辨識功能會把答案轉為文字，你可以檢查和修改。本 app 不會把你的聲音傳送給我們；你的答案只會以經你檢查的文字傳送。使用 AI 回饋需要連接互聯網。
- 年齡：AI 回饋只供 18 歲或以上人士使用。本 app 會先請你確認年齡，然後在傳送第一個答案前請你同意。
- 上限：每項購買每日 20 個答案，由使用同一個 Apple 帳户或 Google 帳戶的手機共用。所有用戶合計另有每日和每月上限；達到上限時，AI 回饋會暫停，直至翌日或下個月。
- 關閉：在設定內關閉 AI feedback，即撤回你的同意；之後本 app 會再次請你同意，才會傳送任何內容。
- 回饋有問題：每個回饋都附有 Report a problem with this feedback，可用來報告。
傳送甚麼、誰會收到、保留多久：請見私隱政策的「AI 回饋」。
本 app 支援哪些語言？
本 app 現時只有英文版本。
如何刪除我的資料？
在 app 內打開設定（「Today」頁面的齒輪按鈕），使用 Delete all recordings 或 Reset all data。兩項都會先請你確認。解除安裝 app 亦會把資料從你的手機刪除。你透過 Report a problem with this feedback 發出的報告會在我們的伺服器保留 30 日，之後自動刪除。詳情請見私隱政策。
Holding Point 與國泰航空有關連嗎？
沒有。Holding Point 是獨立製作的練習 app。本 app 的題目、範例答案、能力測試練習和測驗均為本 app 而撰寫，並非抄自國泰航空、考試機構或其他 app。本 app 的每項事實資料都附有標籤，註明出處；每個部分亦會說明一次，其中的測試、範例答案和沒有標籤的內容均為本 app 撰寫的練習；設定內的「Sources & What's new」頁列出所有來源。最新要求請以國泰航空的招聘網站為準。
本 app 能承諾我一定入選嗎？
不能。練習分數和 AI 回饋只關乎你在 app 內的練習，不能預測你在國泰航空各項測試的結果，使用 app 亦不能承諾入選。
私隱：請見私隱政策。